Job Category: Customer Service

Customer Service Representative (Bilingual)

Overview: South Jersey Company is seeking a bilingual (Spanish, English) Customer Service Representative. This full-time position will report directly to the EVP of Servicing and will be responsible for managing calls with student borrowers regarding their private education loan account, taking payments via phone, supporting inbound customer service calls and making outbound calls on past due accounts to make payment arrangements.

Responsibilities:

  • Work specific call queues as directed to achieve optimum corporate results.
  • Make effective daily calls, both manually and through auto dialer, as delegated by management.
  • Effectively communicate with borrowers via email.
  • Maintain compliance with federal, state and local servicing laws and legal requirements.
  • Provide personalized service to each student/borrower. Must be able to use reasoning to effectively and efficiently solve borrower issues with professionalism.
  • Adapt to change and reprioritize tasks when necessary – able to adjust priorities based on work responsibilities and deadlines.
  • Achieve monthly assigned goals.
  • Capable of speaking with both English and Spanish speaking borrowers.
  • Read/interpret service notes and loan details presented and detect/correct errors.

Requirements: 

  • 1-2 years of experience preferred in customer service/call center environment.
  • High School Diploma or GED.
  • Associates Degree or College Experience preferred but not required.
  • Basic computer skills required including Microsoft Excel and Microsoft Outlook.
  • Must possess math skills and understand general loan terms.
  • Ability to communicate in writing using correct spelling and grammar.
  • Ability to multitask and handle high call volume.
  • Must possess strong organizational skills.
  • Ability to express oneself in a clear and concise manner.
  • Must be fluent in both English and Spanish.

Community Manager

Overview: A Property Management Company located in Pennsylvania is seeking a Community Manager who would be responsible for providing the overall supervision of a community association. The Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Service Center and within the branch office.

Responsibilities:

  • Supervise the operation and administration of the Association in accordance with management agreement and the Association’s policies and procedures.
  • Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
  • Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
  • Ensure community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
  • Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
  • Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
  • Monitor corporate and client delinquency rates and collections process for account portfolio.
  • Attend Board meetings per the management agreement and community events as needed.
  • Prepare Board packages according to established time frames.
  • Ensure Board of Directors is aware of legal actions involving the Association.
  • Maintain unit and contract files relating to the operations of the Association.
  • Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
  • Responsible for maintenance of C3 data base, including updating resident information.
  • Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
  • Responsible for oversight of staff as contract provides
  • Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
  • Oversee the AP process in accordance with home office processes and procedures.
  • Other duties as assigned.

Requirements:

  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
  • Knowledge of communities/property/real estate and homeowners associations.
  • Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
  • Knowledge of conflict resolution techniques at a proficient level.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Professional customer service skills.
  • Self-motivated, proactive, detail oriented and a team player.
  • Time management and time critical prioritization skills.
  • Associates Degree Required
  • Bachelors Degree Preferred
  • 0 — 3 years of Property Management experience.

Licensed Insurance Agent

Overview: Burlington County Insurance Agency is seeking a qualified candidate to fill the role of insurance agent.

Responsibilities:

  • Fact finding to confirm, update, and define coverage needs
  • Prospecting and booking appointments
  • Coordination with carrier(s) of choice
  • Periodic renewal processing and/or replacement
  • Problem resolution
  • Prospecting, soliciting, quoting, and selling new commercial/personal accounts

Requirements:

  • Active insurance license preferred
  • Insurance service and/or sales experience
  • Familiarity with local marketing area
  • Phone skills
  • Ability to maintain accurate files

 

Licensed Insurance Agent, Personal Lines Sales

Overview: Southern NJ insurance agency is looking for a Licensed Insurance Agent to sell and service customers.

Responsibilities:

  • Fact finding to confirm, update, and define coverage need
  • Prospecting and booking appointments
  • Coordination with carrier(s) of choice
  • Periodic renewal processing and/or replacement
  • Problem resolution
  • Prospecting, soliciting, quoting, and selling new commercial/personal accounts

Requirements:

  • Active insurance license preferred
  • Insurance service and/or sales experience
  • Familiarity with local marketing area
  • Phone skills
  • Ability to maintain accurate files

Licensed Insurance Agent, Commercial Lines Sales

Overview: Southern NJ insurance agency is seeking a Licensed Insurance Agent to call on and service local commercial accounts.

Responsibilities:

  • Resolve inquiries and address routine service needs
  • Provide marketing support (for retention and growth)
  • Research files as needed to generate proposals
  • Document/maintain accurate electronic client files
  • Identify cross-selling opportunities and coverage gaps
  • Assist with claims as needed
  • Prospecting, soliciting, quoting, and selling new commercial/personal accounts

Requirements:

  • Current insurance license preferred
  • Experience in an independent insurance agency
  • Familiarity with multiple standard NJ/PA carriers
  • Mastery of multiple lines of commercial coverage
  • Skills to work independently
  • Attitude to succeed as part of a team/partnership
  • Familiarity with a client management system such as AMS (Agency -Management System) is a plus

Inside Sales

Overview:  A leading, global manufacturing company is looking to hire an entry level customer service and people savvy individual to establish and maintain relationships with customers while maintaining order execution and world class service.

Responsibilities:

  • Assist international sales managers with quotes, product information, and manufacturer orders for customers in Latin America territories.
  • Retrieves customer information, inventory status and order status for customer inquiries.
  • Manages orders, dates and products accordingly.

Requirements:

  •  Associate/Bachelor’s degree in Business strongly preferred.
  • Bilingual in Spanish strongly preferred (Native Fluency).
  • Must be independent and highly motivated.
  • Excellent verbal and written communications skills.
  • Knowledge of Microsoft Office Suite applications/software

Client Services Representative

Overview: A South Jersey company is seeking qualified candidates to fill the role of Client Services Representative. They will serve as the face of the company to school clients to ensure client satisfaction. This position will provide professional and efficient resolution of client inquiries. The duties and responsibilities of a CS Rep include managing incoming calls, emails and general customer service requests and solving issues. Much of this position will include processing loan account adjustments and identifying and assessing customer needs to achieve resolution and satisfaction. This position will be based out of South Jersey headquarters office but will be a hybrid (in office/remote) schedule.

Responsibilities:

  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the
    problem, selecting and explaining the best solution to solve the problem, expediting correction or
    adjustment, and following up to ensure resolution. May require additional research with other
    departments.
  • Must be able to comprehend and retain detailed, and sometimes complex, exception processes and
    policies as applicable to specific clients. These processes must be followed and communicated accurately
    to school and borrower as necessary.
  • Accurately manage loan accounts and process adjustments within loan processing system including
    tracking activity, as directed, in proper systems and reports.
  •  Recommend potential products or services to management by collecting customer information and
    analyzing customer needs.
  • Complete specific client projects as directed by management (Client Services Supervisor, Account
    Managers and Management team).
  •  Must be computer efficient, including the ability to multitask and follow up on unanswered requests to
    ensure timely resolution.
  • Generate, analyze and distribute reports to assigned school clients and customers as necessary as well
    working within loan management system and Microsoft applications (excel, word, outlook).
  • Maintain current and accurate tracking documentation for all assignments under this job description.
  • Perform basic to intermediate math functions and understand loan amortization basics and interest
    accrual to answer client inquiries accurately.

Requirements:

  • Associates or Bachelor’s Degree or equivalent years of work experience.
  • Minimum of (1) year of customer service experience or other customer facing job function.
  • Must have excellent and customer friendly communication skills, both written and oral, and be able
    to communicate in a professional and courteous manner at all times.
  • A team player with a client first attitude who enjoys helping others.
  • Proficient with Microsoft windows and Internet applications, including beginner to intermediate
    skills with Word, PowerPoint and Excel. Excel skills to include the ability to perform tasks such as:
    basic sorting, using formulas (Vlookup) and mail merge.
  •  Basic to intermediate math and reconciling skills.
  • Ability to detect errors, find solutions and work with various departments/clients to resolve issues.
  • Ability to work effectively, independently and within a team environment.
  •  3+ years of Client Services/Customer Success experience preferred.
  • Student loan, financial aid and/or financial services industry experience preferred.
  • General working knowledge of student financial aid processing at post-secondary schools, understand
    general accounting and loan amortization principles preferred.

Storeroom Clerk

Responsibilities:

  • Maintain inventory records of all items in Storeroom. Post to computerized inventory. Record new materials received and materials dispensed as recorded on requisitions. Prepare items to be delivered, verifying, labeling, and storing items received for inventory control and noting any discrepancies.
  • Perform daily and periodic cyclical inventory counts to verify inventory records and correct any discrepancies. Also, perform physical inventory of storeroom items as required.
  • Receive goods and supplies. Properly document receipt of non-stock and stock inventory items. Stock bins and cabinets with inventory items.
  • Based on issue documents, storekeeper distributes materials from storeroom by part and employee badge number and obtains requisition slip(s) for each item.
  • Prepare packing lists of items or materials to be returned to supplier or sent out for repair.
  • Assist in maintaining a safe and secure work environment by participating in required training, recognizing, and reporting hazards and suspicious activity, and uses all required personal protective equipment.